AI agents: frequently asked questions
Straight answers about how AI agents work, what they cost and how we keep them safe.
What is an AI agent, and how is it different from a chatbot?
A chatbot mostly answers questions. An AI agent can also take actions: look up a booking, update a record in your CRM, draft and send a quote for approval, or file an incoming invoice. It works through the tools and permissions you give it, and it follows a defined process.
Do we need to replace our current systems?
No. We connect agents to the systems you already use, such as your ERP, CRM, POS, booking system, email and WhatsApp. If a system has no API, we look at other safe options such as database access, file exports or a small connector.
Which AI models do you use?
We pick the model that fits the task, accuracy needs and budget, and we can work with leading commercial models as well as open-source models. The agent's design does not lock you in to one provider.
How do you keep our data safe?
Agents only get the access they need for their job, actions that matter can require human approval, and every step is logged. We can host in the cloud region you prefer, and we design with Singapore's PDPA obligations in mind.
How long does a first project take?
Most first agents start as a focused pilot on one workflow. A typical pilot takes a few weeks from discovery to a working version your team can try, depending on the systems involved. We agree the scope and timeline with you before we start.
How much does it cost?
It depends on the workflow, the systems to connect and the expected volume. After a free consultation we give you a fixed-scope proposal for the pilot, plus an estimate of ongoing hosting and model usage costs.
What happens after launch?
We can host and monitor the agent, review conversations and results with you, and keep improving it. You can also take it in-house; we hand over the documentation and configuration.
Can the agent speak Chinese as well as English?
Yes. Agents can understand and reply in English and Chinese, and can switch based on the customer's message.
Have another question? Contact us.
Let's find the first job for your AI agent
Tell us where your team loses the most time. We'll come back with a practical agent idea, what it would connect to, and what a pilot would take.